SafeBalance FAQ’s

Q1: Is this test required in order to receive treatment/care from my provider? 

A: No, this assessment is not at all required. We are offering this additional service to enhance fall prevention efforts.

Q2: Is this assessment free?

 A: The Safe Balance assessment is billed to your insurance separately from your office visit and services rendered during your appointment. If your plan includes copays or deductibles—especially for PT/OT visits—those will apply. For details, please consult your insurance provider.

Q3: Will my insurance be billed for this?

 A: Yes. This assessment may appear on your Explanation of Benefits (EOB) under Therapy Codes (CPT 97750) and may be subject to copays or deductibles. This may also count toward your total allowed therapy visits. Please check with your insurance provider.

Q4: Does insurance cover this? Is there a copay? 

A: Coverage varies from plan to plan. If your plan includes copays or deductibles—especially for PT/OT visits—those will apply. For details, please consult your insurance provider. 

Q5: Why weren’t these questions part of the online forms I already filled out?

 A: The online forms gather general medical information. The Safe Balance assessment is a separate, specialized tool used during your visit to collect specific fall risk data.

Q6: Why am I being asked these questions?

 A: These questions are based on CDC STEADI guidelines and help identify current or emerging fall risks—some of which may not be visible yet. Your provider recommends this to support your safety and long-term mobility. For more information, visit the CDC’s Website: https://www.cdc.gov/steadi/about/index.html 

Q7: I feel fine — do I really need this?

 A: Yes. Even healthy adults benefit from a fall risk baseline. It allows your provider to detect small changes early and tailor your care appropriately.

Q8: Why is this test being performed?

 A: This test helps identify both current and potential fall risks. You’ll receive a personalized report with clinical recommendations to improve safety and mobility. Preventing falls is a key goal in maintaining your independence and well-being.

Q9: Why are you doing this if I don’t have balance issues?

 A: The assessment evaluates more than balance—it reviews factors like medication, neurological function, and mobility to support prevention, recovery, and healthy aging.

Q10: What happens if I perform poorly?

 A: Your provider will review the results and may recommend physical therapy, strength-building exercises, home safety tips, or referrals to specialists as needed.