At Michigan Orthopaedic Surgeons (MOS), we know your time matters. Our Access Center handles a high volume of patient calls each day, which can sometimes lead to longer wait times. To help you reach us quickly and efficiently, we offer several convenient ways to connect with our team—many of them available online and 24/7.
Below, we break down the best way to contact MOS based on your specific needs, so you can get answers and care without unnecessary delays.
Online Scheduling: Book Appointments Anytime
If you’re looking to schedule an appointment, the fastest option is Online Scheduling.
Best for:
- New or follow-up appointments
- Non-urgent visits
- Scheduling on your own time – available 24/7
Online Scheduling is available 24/7, allowing you to request an appointment whenever it’s convenient for you—no phone call required.
Patient Portal: Medication Refills & Clinical Questions
For existing patients, the MOS Patient Portal is the best way to manage your care online.
Best for:
- Non-urgent clinical questions
- Medication refill requests
- Secure communication with your care team
The Patient Portal allows you to send messages directly to your provider’s office, helping ensure your questions are routed to the right team member quickly and securely.
UrgentOrtho: Walk-In Care for Immediate Needs
If you’re dealing with an urgent orthopaedic issue or need orthopaedic care after regular office hours, UrgentOrtho offers convenient walk-in appointments—no scheduling required.
Best for:
- Acute injuries
- Orthopaedic-related concerns
- After-hours or same-day care
UrgentOrtho Locations & Hours
Royal Oak: 30575 Woodward Avenue, Royal Oak, MI 48073
Shelby Township: 45816 Schoenherr Road, Shelby Township, MI 48315
Hours (for Both Locations):
- Monday–Friday: 5:00 pm – 9:00 pm
- Saturday: 10:00 am – 2:00 pm
Walk in when you need timely orthopaedic care without waiting for a scheduled appointment.
24/7 Scheduling Line: Make, Change, or Cancel Appointments
If you prefer to speak with someone—or need help making changes—our 24/7 Scheduling Line is always available.
Best for:
- Making new appointments
- Canceling or rescheduling existing visits
- Scheduling assistance outside business hours
Choosing the Right Contact Method Helps Everyone
By using the appropriate contact option for your needs, you’ll experience shorter wait times, faster responses, and smoother access to care—while also helping our Access Center better serve all patients.
We’re here when you need us, and we’re committed to making your experience with Michigan Orthopaedic Surgeons as simple and stress-free as possible.